We look forward to being of service to you. Our expert team, led by respected endodontic specialists Dr. Hallen and associates, includes an experienced endodontic staff. We provide the highest standard of professional care in a friendly, comfortable environment.
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Your First Visit
Your initial appointment will consist of a consultation explaining your diagnosis and treatment options. Occasionally, treatment can be done the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.
Please assist us by providing the following information at the time of your consultation:
- Your referral slip from your dentist and any X-rays if applicable.
- A list of medications you are presently taking.
- If you have medical or dental insurance, bring all the necessary necessary information and forms. This will save time and allow us to help you process any claims.
A parent or guardian must accompany all patients under 18 at the consultation visit and subsequent treatment appointments.
Please avoid taking any analgesic or anti-inflammatory medication on the day of your first consultation visit. These medications will hide your symptoms and make it more difficult to establish an accurate diagnosis.
Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e antibiotics, for pre-med.)
If your previous dentist has taken recent x-rays (within 6-months), you may request that they forward them to our office or you can bring them with you along with the referral slip from your dentist. If additional films are necessary, they can be taken at our facility.
Surrey Endodontic Centre is open Monday through Thursday from 8:00 AM until 4:30 PM and Friday from 8:00 AM until 2:00 PM. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you within 24 hours.
We try our best to stay on schedule to minimize your waiting. Due to the fact that our practice provides surgical services, these procedures may take longer than expected. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.
Please call (604) 581-5561 with any questions or to schedule an appointment.
You can also call us toll free at 1-877-377-9377.
Financial Policy and Insurance
For your convenience we accept Visa, MasterCard, Debit Cards, (no cheques please). We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at (604) 581-5561. Many times, a simple telephone call will clear any misunderstandings.
Consultations are paid in full regardless of insurance coverage. However for treatment we do take payment directly from most insurance plans.
Most insurance companies will respond within four to six weeks. Please call our office if you have any concerns. Any remaining balance after your insurance has paid is your responsibility.
At Surrey Endodontic Centre we make every effort to provide you with the finest care and the most convenient financial options. To accomplish this we accept most insurance plans. If you have any problems or questions, please ask our staff. They are well informed and up-to-date. They can be reached by phone at (604) 581-5561.
Please call if you have any questions or concerns regarding your initial visit.
Please bring your insurance information with you to the consultation. Although we do not accept direct payment from all insurance companies, we will be happy to complete the necessary forms to help you obtain your insurance benefits from any insurance plans we do not except.
Before Your Treatment
This procedure will be performed using local anesthesia. There are usually no restrictions after the procedure concerning driving or returning to work. A doctor is available for consultation at all times should a problem arise after your treatment.
Continue all medications for blood pressure, diabetes, thyroid problems and any other conditions as recommended by your physician. If there is a question, please call our office prior to your appointment.
Please eat a full breakfast or lunch as applicable.
If you have been advised by your physician or dentist to use antibiotic premedication because of mitral valve prolapse (MVP), heart murmur, hip, knee, cardiac or other prosthesis, or if you have rheumatic heart disease, please make sure you are on the appropriate antibiotic on the day of your appointment. If there is a question, please call our office prior to your appointment.
After Your Treatment
The root canal system has now been sealed. However, if the outer surface is sealed with only a temporary restoration, a follow-up permanent restoration must be placed by your restorative dentist to protect your tooth against fracture and decay. In this case you will be advised to telephone your restorative dentist for an appointment. A complete report detailing your treatment will be sent to your restorative dentist. If necessary, you will be asked to return to our offfice for a follow-up examination to evaluate the progress of healing. This appointment will require only a few minutes of your time.
Your tooth and surrounding gum tissue may be slightly tender for several days as a result of manipulation during treatment and previous condition of your tooth. This tenderness is normal and is no cause for alarm. Do not chew food on the affected side until your endodontic therapy is completed and your tooth is covered with a protective restoration provided by your restorative dentist. You may continue your regular dental hygiene regimen. Discomfort may be alleviated by taking ibuprofen (Advil), aspirin, or acetaminophen (Tylenol) as directed.
NOTE: Alcohol intake is not advised while taking any of these medications. Should you experience discomfort that cannot be controlled with the above listed medications, or should swelling develop, please contact this office immediately.
The office telephone is answered during business hours, however, we do have an after hours emergency line on our answering machine. If you need to call after hours, please have your pharmacy number available.